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You can check the status of your phone at any time by logging onto your account. As soon as we have tested your phone/s we will send you a confirmation email. Please note: Customer services can only view the same information which is shown on your online account.

You can check the status of your payment at any time by logging onto your account. As soon as we have tested your phone/s we will send you a confirmation email with your expected payment date. Please note: Customer services can only view the same information which is shown on your online account.

Yes, we accept damaged, broken or faulty phones. We know the price we offer you is really important, that’s why we put so much effort into getting it right. We take the time to test each individual mobile so that you get an individual price. Once we’ve received your phone we will make you an offer and you’ll have 3 days to mull it over. If you’re not 100% happy with our offer, then we’ll return your phone to you free of charge!

Yes, please contact our customer service team by email to customerservices@ur.co.uk or call 0333 222 6595 (Monday-Friday 9am-5pm) and they will be able to update this for you.